{
 "public_id": "AIR-2024-0043",
 "incident_id": "2024-10-middle-east-ai-call-centre-breach",
 "date_disclosed": "2024-10-08",
 "date_occurred": "2024-10",
 "title": "Attackers reached an AI call-centre platform's management dashboard and took 10.2 million consumer, operator and AI-agent conversations",
 "class": "in_the_wild",
 "attack_surface": "multi_agent_system",
 "initial_vector": "management_dashboard_compromise",
 "agent_capability_abused": [
  "conversation_logging",
  "agent_orchestration",
  "pii_handling"
 ],
 "target_product": "unnamed Middle Eastern AI-powered cloud call-centre platform",
 "target_vendor": "undisclosed",
 "autonomy_level": "semi_autonomous",
 "impact_realized": true,
 "impact_type": [
  "data_exfiltration",
  "privacy_violation"
 ],
 "blast_radius": "over 10.2 million interactions including national ID documents, across fintech and e-commerce clients; offered for sale on the dark web",
 "cve": [],
 "taxonomy": {
  "owasp_asi": [
   "ASI02"
  ],
  "mitre_atlas": [],
  "labels": [
   "conversation_store_breach",
   "control_plane_compromise",
   "pii_at_scale",
   "dark_web_sale"
  ]
 },
 "defense_present": "dashboard authentication",
 "defense_bypassed": true,
 "fix_shipped": "undisclosed",
 "primary_sources": [
  "https://www.resecurity.com/blog/article/cybercriminals-are-targeting-ai-agents-and-conversational-platforms-emerging-risks-for-businesses-and-consumers",
  "https://incidentdatabase.ai/cite/906"
 ],
 "verified_quote": "According to cybersecurity firm Resecurity, the breach involved unauthorized access to the platform's management dashboard, allowing attackers to collect over 10.2 million interactions between consumers, operators and AI agents.",
 "confidence": "high",
 "notes": "Disclosed by Resecurity. The lesson is where the value concentrated: not the models but the transcript store an agent platform necessarily accumulates, reached through the orchestration control plane rather than through any model. Victim platform never named, so target_vendor is undisclosed. AI Incident Database incident 906.",
 "risk_category": "privacy",
 "risk_secondary": [
  "product_misuse"
 ],
 "risk_subcategory": "PII Leakage",
 "risk_sub_secondary": [
  "Data Exfiltration via Context"
 ],
 "ai_entity": "generative",
 "agency": "ai_as_target",
 "agency_debatable": false,
 "agency_reason": "the management dashboard was compromised and the transcript store taken",
 "vector_family": "other",
 "vector_detail": "management_dashboard_compromise",
 "guardrail_kind": [
  "authentication"
 ],
 "guardrail_outcome": "silent",
 "xrefs": {
  "aiid": [
   906
  ],
  "atlas": [],
  "cve": [],
  "ghsa": []
 },
 "primary_asi": "ASI02",
 "agent_framework": "unknown",
 "model_provider": "openai",
 "model_name": "",
 "detection_mechanism": "unknown",
 "tool_access": "unknown",
 "financial_loss_band": "unknown",
 "eai_category": "sensitive_data_exposure",
 "eai_domain": "privacy",
 "eai_secondary": [
  "data_exfiltration_channels"
 ],
 "eai_reason": "subcategory: PII Leakage",
 "asi_curated": [],
 "asi_scope": "in_scope",
 "asi_provenance": "rule",
 "asi_reason": "ASI02 (impact=tool_misuse)",
 "submitted_by": "EAI Internal"
}